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All services & response times are based on our CST office hours.
Contact Info
Address
Riverside Rolla:
400 E 6th Street Lower Level
Rolla, MO 65401-2584
Riverside Owensville:
101 W Lincoln Ave
Owensville, MO 65066
Email Us
Referrals@riversidemedicalweightloss.com
Follow Us
Call Us
Owensville Location: (573) 201-3113
Rolla Location: Main: (573) 308-7624 | Secondary: (573) 201-2586
Frequently Asked Questions
What is Riverside Medical Weight Loss?
Riverside Medical Weight Loss is a patient-focused wellness practice where individuals & providers work together to achieve lasting, personalized health outcomes. Our team blends evidence-based medical care with a holistic approach, designing treatment plans that support your goals—not restricted by insurance limitations. From weight loss & hormone optimization to aesthetic & wellness services, we’re here to help you feel empowered, informed, & supported every step of the way.
What is Direct Primary Care?
Direct Primary Care is a patient-first healthcare model that prioritizes meaningful connection between you & your provider. At Riverside Medical, this approach allows for longer appointment times, more personalized care plans, & the freedom to focus on what truly matters—your health—without the limitations or interference of insurance companies. With greater access to your provider & a stronger patient-provider relationship, Direct Primary Care is designed to enhance satisfaction, improve health outcomes, & reduce overall healthcare costs.
What sets Riverside Medical apart from other practices?
While other direct primary care practices exist throughout the region, Riverside Medical is redefining what this model can look like. We’re building a collaborative care environment—bringing together providers who believe in treating the whole person, not just symptoms. Every patient is unique, & so are their goals, values, & preferences. That’s why we work closely with you to create personalized care plans that align with your lifestyle, support your choices, & help you achieve your own vision of optimal wellness.
Does Riverside Medical accept health insurance?
At Riverside Medical, we do not accept health insurance—& that’s intentional. Our providers believe your care should be guided by a trusted relationship between you & your provider, not dictated by insurance companies. By operating outside the insurance model, we’re able to offer longer appointments, more personalized care, & the freedom to make decisions based on what’s best for you—not what’s approved by a third party. This approach allows us to honor your health goals without compromise. Insurance may be utilized for laboratory services and medications.
Can I contact my provider after hours? & how?
By all means, yes! Because illness & injury do not respect regular office hours, you may contact your providers any day, at any hour, using our secure patient portal here: PATIENT PORTAL
Patient Policies & Procedures
Riverside Medical Weight Loss LLC
Patient Policies & Procedures
Cancellation Policy
We understand that life happens & plans may change. If you need to cancel or reschedule your appointment, we kindly ask that you follow our cancellation guidelines:
- Please provide at least 48 hours’ notice for cancellations or rescheduling.
- Cancellations made within 24 hours of your appointment will incur a $25 fee.
- Cancellations made less than 24 hours before the appointment will be charged 50% of the service fee.
Your consideration helps us serve all of our patients effectively & efficiently.
Refund Policy
- All sales on treatments, products, & services are final.
- If you are unsatisfied with a service or experience any adverse effects, please contact us within 48 hours so we can address your concerns & offer solutions.
- Product exchanges may be available if unopened and unused, returned within 7 days of purchase, and accompanied by a valid receipt.
We are committed to your satisfaction and wellness & will always do our best to make things right.
Payment Policy
- We accept cash, credit/debit cards, & HSA/FSA payments.
- For packages or prepaid treatments, full payment is required before the first session.
No-Show Policy
- If you do not show up for your scheduled appointment & fail to notify us, it will be considered a no-show.
- No-shows will result in a $25 fee or loss of your prepaid deposit for nurse visits.
- For all other services, a 50% service fee will be charged for no-shows.
- Multiple no-shows may require prepayment for future appointments.
Late Arrival Policy
- Please arrive on time for your appointment.
- If you are more than 10 minutes late, we may need to adjust or reschedule your service as a courtesy to the next client.
- For services that cannot be shortened, late arrivals may result in rescheduling your appointment.
Consent Forms
Consent forms must be updated annually or any time your medical history changes.
All clients are required to complete & sign consent forms before their first treatment. These forms ensure you are fully informed about the procedure, potential risks, & aftercare.